We forward your e-mail and phone information you have given us to the cargo company. They will try to contact you. If they can't reach you, your shipment may be taken to the overgoods warehouse and you may be charged for re-delivery. No refunds or new product requests will be made in any case where the buyer cannot be found or the delivery is refused. In order to avoid such a problem, we recommend that you get information from the carrier company using the tracking number we have given you.