At MOODEN, we take pride in delivering high-quality products with care. To ensure clarity and transparency, please read our return & refund policy below:

1. NO RETURNS  

• All of our products are not eligible for returns.
• We do not accept returns or refunds for change of mind, personal preferences, or dissatisfaction with fragrance/texture after use.

2. ELIGIBLE CASES FOR REFUND

We will only provide refunds/replacements under the following conditions:

• You received the wrong item (incorrect product shipped).
• The product is faulty or damaged upon arrival.
• The product is broken during delivery.

3. SOLUTIONS

If your case meets the above criteria, we will:

• Provide a full refund, OR
• Send a replacement product at no extra cost.

4. CONDITIONS FOR CLAIM

To process your request smoothly, please ensure:

• You contact us within 3 days of receiving the product.
• Provide clear photo/video proof of the faulty, broken, or incorrect product.
• The product must be in its original packaging (if applicable).

5. HOW TO REQUEST

To submit a claim, please contact our customer service team via:
📧 Email: moodenofficial@gmail.com
📞 Phone/WhatsApp: 011-55513631

Our team will verify your claim and guide you through the process.

6. FINAL DECISION

Merry Merry Night Sdn Bhd reserves the right to approve or reject any return/refund request if it does not meet the stated conditions.